Trilingual Technical Support Specialist | SaaS

RINGOVER GROUP is hiring!

About

Ringover est la solution SaaS pour gérer plus efficacement les échanges avec les clients et prospects.

Fusionnant la technologie de l’IA à une interface simple, nos solutions phares, Ringover (Communication d’entreprise avancée), Empower (IA Conversationnelle) et Cadence (Prospection automatisée) permettent de maîtriser et transformer chacune des interactions en un levier de performance et de productivité.

🏆 Nous avons conquis plus de 15 000 entreprises mondiales, dont des leaders tels que AXA, ManoMano, Pennylane, ou encore Best Western.

C'est avec une vision ambitieuse et des résultats probants que Ringover a réussi à lever 20 millions d'euros en série B. Cette opération a été rendue possible grâce au soutien financier d’Orange Ventures, du fonds Large Venture de Bpifrance et d'Expedition Growth Capital, affirmant ainsi notre position sur le marché et nos aspirations de croissance.

🌍Avec une présence mondiale dans cinq villes stratégiques : Paris 🇫🇷, Londres 🇬🇧, Barcelone 🇪🇸 et Atlanta 🇺🇸, nos 300 employés façonnent l'avenir de la communication et de l'IA.

🤝 Rejoignez l'aventure de la Tech et de l'IA avec Ringover, où l'innovation, la diversité, la technologie et la simplicité convergent vers l'excellence !

Job Description

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities :

  • Oversee end-to-end management of technical incidents via phone support.

  • Promptly resolve technical issues, collaborating with cross-functional teams.

  • Analyze requirements, offering effective solutions for client needs.

  • Ensure compliance with Service Level Agreements in all client interactions.

  • Clearly communicate technical information to diverse audiences.

  • Efficiently manage tickets, prioritizing based on urgency and impact.

  • Collaborate with internal teams to escalate and resolve high-priority issues.

About You :

  • You're organized, independent and proactive, and taken an active interest in your work

  • You demonstrate empathy and a strong sense of customer relationship

  • You have good analysis capacities and enjoy problem-solving

  • You're good at verbal and written communication

  • You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge

  • You master the network domains, VoIP, TCP/IP, internet, etc.

  • You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.

  • You are fluent in French, English and Spanish.

  • Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Why apply for this opportunity?

  • To work in an ambitious company with an exciting product and project.

  • To be surrounded by an international, multicultural, and dynamic team.

IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).

We invite you to follow Ringover’s LinkedIn profile here to stay up to date with all company news. With just two clicks, you’ll become part of the Ringover community — don’t miss out!

With equal skills, all our positions are open to people with disabilities.

Additional Information

  • Contract Type: Full-Time
  • Location: Barcelona
  • Possible partial remote